Information about how to assemble your items.

<h3 id="where-can-i-find-installation-instructions">Where can I find installation instructions?</h3><p>Instructions for each motor kit are found on our website under &quot;Learn More =&gt; Manuals &amp; Resources&quot;. <a href="https://www.electrifybike.com/pages/manuals-resources" id="isPasted">https://www.electrifybike.com/pages/manuals-resources</a></p><h3 id="what-tools-do-i-need">What tools do I need?</h3><p>Ebike conversions are involved do-it-yourself project ant require standard bike tools including metric wrenches, metric allen wrenches, screwdrivers, pliers, etc. &#xA0;You may need bottom bracket tools to remove your bottom bracket, these are available on the motor kit product page. You may also need some special tools to install the motor which are also available on the motor kit product page.</p><h3 id="i-need-help-what-should-i-do">I need help! What should I do?</h3><p>If you have not found the answer you need under &quot;manuals &amp; resources&quot; on our website, don&apos;t hesitate to contact us at <a data-fr-linked="true" href="mailto:support@electrifybike.com">support@electrifybike.com</a>. &#xA0;You may also find helpful information from other DIYers on YouTube and the internet.</p><h3 id="there-is-a-part-missing-or-i-received-the-wrong-part-what-do-i-do">There is a part missing or I received the wrong part. What do I do?</h3><p>This occasionally happens, and we are sorry if we missed something. Please contact us immediately at <a href="mailto:support@electrifybike.com">support@electrifybike.com</a>, and we will send you the part you need.</p>

Installation & Assembly

Information about caring for your products.

<h3 id="how-do-i-clean-my-motor-and-battery"><strong>How do I clean my motor and battery?</strong></h3><p>Use a wet cloth to wipe them down. Diluted detergent and degreaser can be used but should be rinsed off with a wet cloth using only water. &#xA0;Do not use a hose or pressure washer directly on your motor, battery, or electronic components.</p><p><br></p><h3 id="is-my-ebike-kit-waterproof-what-about-rain"><strong>Is my ebike kit waterproof? What about rain?</strong></h3><p>The motor and battery can withstand light rain but not heavy or extended rain. &#xA0;They are not waterproof and should never be submerged in water.</p><p><br></p><h3 id="how-do-i-extend-the-life-of-my-battery"><strong>How do I extend the life of my battery?</strong></h3><p>Li-ion is virtually maintenance-free, and the battery lasts the longest when operating between 30 and 80 percent of a full charge. &#xA0;Unlike other battery chemistries, Lithium-Ion has no memory and can be topped off whenever needed. For complete care instructions and how to maximize your batteries life, please read the below article:</p><p><a href="https://www.electrifybike.com/blogs/news/charging-and-caring-for-your-lithium-ion-ebike-battery" id="isPasted">https://www.electrifybike.com/blogs/news/charging-and-caring-for-your-lithium-ion-ebike-battery</a></p><h3 id="isPasted"><strong>What servicing does the motor need?</strong></h3><p>Your electric motor kit does not need regular servicing. If you notice it is behaving differently or making a different sound, something may be worn internally or need grease. &#xA0;Some customers regrease the internal gears in the motor every 2-3,000 miles.</p>

Servicing and Caring for my Battery and Motor

<h3 id="do-your-products-come-with-a-warranty">Do your products come with a warranty?</h3><p>Yes, in most cases, our products are warranted to the original purchaser for one year. Motor controllers are covered for 30 days. Batteries are covered for one year and guaranteed to charge to at least 80% of the original capacity.</p><p><br></p><h3 id="i-would-like-to-make-a-warranty-claim-what-do-i-do">I would like to make a warranty claim. What do I do?</h3><p>Please check your original receipt to determine if the item is within the warranty period. Contact our support team at&#xA0;<a href="mailto:support@electrifybike.com">support@electrifybike.com</a> with your order number and a description of the problem.  If the issue can&apos;t be resolved via email or phone, the support technician will advise you on how to return the item for repair/replacement according to our warranty process for the item you bought.</p><p><br></p><h3 id="my-warranty-has-expired-can-i-still-make-a-claim">My warranty has expired. Can I still make a claim?</h3><p>Although your warranty has expired we will still work with you to repair or replace the defective part advising you of likely costs you will incur.</p>

Warranty

Information about our stock availability.

<h3 id="the-item-i-want-is-out-of-stock-can-i-pre-order">The item I want is out of stock. Can I pre-order?</h3><p>If pre-order is enabled for a product, it will say it is out of stock but still allow you to put it in your cart. Otherwise, in place of the &quot;add to cart&quot; button, there will be a &quot;notify me when available&quot; button you can select.</p><p><br></p><h3 id="how-often-are-items-restocked">How often are items restocked?</h3><p>Most items are restocked within three weeks. If it has been longer than that, please get in touch with us at&#xA0;<a href="mailto:support@electrifybike.com">support@electrifybike.com</a>.</p><p><br></p><h3 id="i-want-to-exchange-an-item-how-do-i-do-that">I want to exchange an item, how do I do that?</h3><p>The fastest way to ensure you get what you want is to order the correct item you need and return the item you have. If time allows, once the return is accepted and you receive the credit notification, make a separate purchase for the new item.&#xA0;</p>

Products

Installation & Assembly

Servicing and Caring for my Battery and Motor

Warranty

Stock availability